Reference

pasangjitu Privacy Policy and How It Protects You

This Privacy Policy sets out exactly what personal data pasangjitu collects when you open an account, how we store it, and the controls you hold over it at…

Account data protectionDANA, OVO, GoPay & QRIS transaction privacyCookie and device controlsData deletion requests acceptedIndonesia-specific data handling
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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to correct an inaccuracy in your account profile, or need to submit a formal deletion request, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email at the address listed in your registration confirmation, or via our WhatsApp channel for faster responses during Indonesian business hours. We aim to acknowledge every privacy-related request within 24 hours and resolve it within seven working days.

Team online

Live Chat

Access the live chat window from inside your account dashboard at any time, 24 hours a day, to raise a data query or correction request directly with our team.

Email Support

Send a detailed privacy request to the email address provided in your account registration confirmation. We respond within 24 hours and resolve within seven working days.

WhatsApp Channel

Our WhatsApp support line is staffed during Indonesian business hours and handles account data queries, payment receipt confirmations and deletion requests efficiently.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security at pasangjitu

We apply layered security measures to every account, from the phone verification step at registration through to the encryption applied to your QRIS and bank transfer transaction logs.

Phone Verification

Every new account requires phone number verification before access is granted, which ties your identity to your session and reduces the risk of unauthorised logins from Bandung, Medan or anywhere else.

Payment Data Encryption

DANA, OVO, GoPay and QRIS transaction references are encrypted in transit and at rest. Bank transfer and virtual account details are stored under the same encryption standard and are never exposed in plain text.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. You can review and clear all cookies through your browser settings without affecting your stored account data.

Data Retention Schedule

Account records are held for the period required by applicable financial regulations where local law permits. Once that window closes, personal data is removed from our active systems on a scheduled basis.

Third-Party Sharing Policy

We share data with payment processors such as DANA and OVO only to complete your transaction. No personal data is passed to advertisers or analytics firms without your explicit consent.

Data Correction and Deletion

You hold the right to correct any inaccurate detail in your account profile and to request full deletion of your stored data. Submit your request via live chat or email and we will confirm receipt within 24 hours.

Frequently Asked Questions About Our Privacy Policy

These questions cover what Indonesia account holders ask most often about how pasangjitu handles personal data, payment records and cookie settings. If your question is not here, our live chat and WhatsApp channel are open around the clock.

We collect your name, email, phone number and the payment method you register — DANA, OVO, GoPay, QRIS or a bank transfer option. Device identifiers and session logs are also recorded to keep your account secure.

All DANA, QRIS, OVO and GoPay transaction references are encrypted during transfer and while stored on our servers. Bank transfer and virtual account receipts follow the same encryption standard and are retained per applicable financial regulation timelines.

Yes. You may request a full data export or a deletion of your stored personal information at any time. Contact us via live chat or email and we will acknowledge your request within 24 hours and complete it within seven working days.

We share data with payment processors — such as DANA and OVO — only to process your transactions. Personal data is not passed to advertisers or marketing firms without your explicit written consent, and applies where local law permits.

Session cookies keep your login active, and preference cookies remember your wallet choice between visits. You can review, limit or delete all cookies through your browser settings at any time without losing your account data.

Retention periods follow applicable financial and legal requirements in Indonesia. Once the required period expires, personal data is removed from our active systems on a scheduled basis. The exact timeline depends on local law.

Raise the issue directly via live chat inside your account dashboard, through our email support address, or on our WhatsApp channel during Indonesian business hours. We treat all privacy complaints as priority items and respond within 24 hours.

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